Every missed call gets a text. Every review gets a reply.
For independent auto repair shops in Dallas–Fort Worth. Calls nobody picks up and reviews nobody answers both send customers to the shop down the street. I fix both, and every month you get a one-page report of what went out.
$249 a month. First month $99.
I set up each shop's texting myself, so I take on 3 new shops a month.
I'll reply within one business day with what setup would look like for your shop. No pitch unless you ask.
What I do every month
- Text back every missed call. "Sorry we missed your call. How can we help?" Your number stays the same.
- Reply to every new Google review within 48 hours. You see anything 3 stars or lower before it goes up.
- Text a review request after every finished job. Every customer gets the same ask.
- Send a one-page report. Missed calls texted back, requests sent, new reviews, replies.
What you do
Day one, with my help: add me as a manager on your Google listing, forward unanswered calls to your text line, and add one text line to your work orders. After that, send me a photo of the day's finished tickets. That's it.
Your first two weeks
Week one, review replies start, and I answer up to 20 of your older reviews that never got a reply. Texting starts as soon as the phone carriers register your number. I do the paperwork.
What it costs
$249 a month, month to month. The first month is $99. No setup fee, no contract.
The guarantee: every review answered within 48 hours, and every job you send me gets a request. If I miss either one in a month, that month is refunded.
No lock-in: your records are yours. Ask for a full export any time and get it within 5 business days. The details are in the service terms.
Why it matters
I counted 391 independent shops across DFW, and more than half hadn't answered any of their recent Google reviews. Wondering what your missed calls cost? Put in your own numbers and see the math. Comparing tools? Podium, Kenect or Broadly.
Who you'll work with
I'm Jeff Showah, based in Dallas–Fort Worth. You deal with me, start to finish, and I'm happy to come by the shop.
Common questions
How do I stop losing customers from missed calls?
Text them back. When a call goes unanswered, your caller gets a text from your shop: "Sorry we missed your call. How can we help?" They can reply instead of calling the next shop on the list. Your phone number and your phone stay the same; only unanswered calls forward to the text line.
Should my shop use AI to reply to Google reviews?
A draft is fine; a reply nobody read isn't. I write each reply about the actual visit, and you see anything 3 stars or lower before it goes up. A copied template reads as one, and customers notice.
How do I get more Google reviews for my shop?
Ask every customer, right after the job, while it's fresh. I text a review request after every finished job you send me. Every customer gets the same ask, whatever you think they'll say, because Google doesn't allow asking only the happy ones.
What does it cost?
$249 a month, month to month. The first month is $99. No setup fee and no contract.
What if you miss something?
Every review gets answered within 48 hours, and every job you send me gets a review request. If I miss either one in a month, that month is refunded.
Do I have to change my shop software?
No. It works next to Tekmetric, Shopmonkey or paper tickets. If your software already sends review requests or texts, I'll tell you, and you won't pay for the same thing twice.
When does the texting start?
As soon as the phone carriers register your shop's text number. I do the paperwork, and it can take a few weeks. Review replies start in week one, so the first fix is running inside two weeks.
What happens if I cancel?
Nothing breaks. You can ask for a full export of your records any time and get it within 5 business days. If I ever stop doing this, you get 30 days' notice, your text number and a guide to running it yourself.
Tell me about your shop
A few lines is plenty. I'll reply within one business day, and there's no pitch unless you ask for one.
Got it. I'll reply to within one business day.
What you send goes to my inbox. I use it to reply to you, and for nothing else. A mobile number gets texts only if you tick the box. No mailing list, no tracking. Cloudflare Turnstile screens the form for bots.
Rather just talk? Call or text 682-337-3033, email jeff@showah.co, or find me on LinkedIn.